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Privacy at A Perfect Pear from Napa Valley

This website is maintained by A Perfect Pear from Napa Valley. Here at A Perfect Pear, we recognize that many visitors to our site are concerned about the information they provide us, and how we treat that information. So we've developed a Privacy Policy to assure you that we take our responsibility to protect customer information seriously, and to use it only in ways that are consistent with your wishes. We may update the Policy from time to time, so please check in occasionally.

You can reach us 24 hours a day, 7 days a week at:
1-800/553-5753 or send email to us at: customerservice@aperfectpear.net. We will be happy to answer your questions or hear your concerns.

If you have any questions about our Privacy Policy, you can contact us at:
A Perfect Pear from Napa Valley
Customer Service
1283 Monticello Road
Napa, CA 94558

OUR POLICY
At our site, we don't collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. So, if you just want to browse and learn about our exceptional products, we invite you to do so. As a casual, unregistered visitor to our site, we'll recognize your home server (e.g., that your web access is through AOL.com), but not your e-mail address or any other personal or system information.

Of course, since we sell our products and gourmet club through the mail, if you want to order our products it will be necessary for you to provide personally-identifiable information. This will include your name, address, phone number and, if you place an order online, credit card information. Any information you provide is downloaded off of the web server to a secure system and is maintained there. Changes to your information online may only occur after a customer has logged in with their registered user name and password.

OUR CUSTOMER LIST
When you enroll in any our Gourmet Clubs or purchase items from our online catalog, we add your name to our Customer List. It is our policy at A Perfect Pear from Napa Valley to never share or sell our mailing list to anyone.

CONTACTS FROM US
We use our Customer List for our own follow-up contacts with you. We send from time to time newsletters or new catalogs with information about new products.

We also maintain a number of e-mail mailboxes in an effort to support our online customers as effectively as we do on the phone or through the mail. We read every e-mail that we receive and do our best to respond within 48 hours, if a response is required. We save a very limited number of e-mail messages, but only until the issue is resolved. We do not record email addresses, unless you have voluntarily provided it to us in your online customer service registration.

If you did provide us with your e-mail address, we may notify you from time to time about A Perfect Pear from Napa Valley products or services that may be of interest to you. If you prefer not to receive these e-mail notifications, please follow the "Opt-out" instructions included with the e-mail or contact us at customerservice@aperfectpear.net We do not trade, sell or disclose e-mail addresses with other companies.

COOKIES
Like most companies, we use "cookies" (small pieces of information stored on your computer) on certain parts of our web site. The cookie allows us to track your session, particularly when you are shopping in our catalog. This is necessary to ensure that we keep your order together while you browse through the catalog and select items for purchase. We do not use the cookie to collect any type of personal information, and the cookie doesn't extract any information from your computer.

SECURITY ONLINE
Most of our forms, especially when ordering a product or using online customer service, use secure pages to insure that the information sent between your computer and our system is secure. This is especially true if we are asking you for payment information. We use the Secure Sockets Layer (SSL) encryption method on all secure submissions. This method is generally accepted to insure that the transmission of personal information, such as account numbers and credit card information is secure. The most common browsers, Netscape and Internet Explorer, make it very obvious when information is being passed in a secure manner by showing either a completed key or a closed lock on the screen.

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© 2014 A Perfect Pear
800-553-5753
info@aperfectear.com

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